Contact Us
Reach out for sprinter van service in New York City. We are available 24/7 for bookings and questions.
Service area: New York City, New York Metro, JFK, LGA, EWR, Teterboro, Manhattan, Brooklyn, Queens, Bronx, Staten Island, New Jersey, and Westchester.
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Which contact method should I use?
For a new booking, the online form is quickest because it collects every detail and shows your price before you confirm. For same-day trips, changes inside 24 hours, or anything urgent on the day of travel, call (646) 846-1577; dispatch answers 24/7. For company accounts, invoices, and questions that are not time-sensitive, email info@nycsprintervan.com.
- New trip: the quote form or a phone call.
- Same-day trip or change on the day: phone.
- Cancelling a booking: phone or email, and wait for a reply.
- Corporate account or invoicing: email.
What should I include when I get in touch?
A quote or change goes faster when the message carries the basics:
- Date and pickup time.
- Pickup and drop-off addresses, and any stops in between.
- Passenger count and luggage, including oversized items.
- Airline and flight number for airport trips.
- Child ages if you need car seats.
- The best phone number for the day of travel.
What happens after I book?
The booking comes back as a confirmation with the date, pickup time, addresses, and price. For airport trips, dispatch attaches the flight number to the booking and tracks it, so the chauffeur is timed to the real landing rather than the scheduled one. For busy weeks such as UN General Assembly week, the US Open, or a summer Friday Hamptons run, any longer cancellation window is stated on the confirmation.
If plans change, call (646) 846-1577 for anything inside 24 hours, or email for changes further out. Cancelling 24 hours or more before pickup is free; inside 24 hours the 3-hour minimum may apply.
Booking for someone else or for a large group?
Assistants, planners, and family organizers often book on behalf of the travelers. Put the lead traveler’s name and day-of-travel phone number on the booking, so the chauffeur can reach the group directly, and keep your own email on it for the confirmation. Most Executive and Limo Sprinters seat 14, and most Jet Sprinters seat 9. Standard Sprinters seat up to 14–15 depending on configuration, confirmed in your quote. Give the full headcount and the luggage when you get in touch and dispatch will confirm which build fits. Need a wheelchair-accessible (ADA/WAV) Sprinter? Say so and we will arrange it.