Frequently Asked Questions
Straight answers about booking, pricing, airport pickups, and policies for Mercedes Sprinter service in New York. For anything not covered here, call dispatch 24/7 at (646) 846-1577.
How do I book a sprinter van in NYC?
You can request a quote through our quote form or call us at (646) 846-1577. We are available 24/7. Same-day bookings are often available.
Which NYC airports do you serve?
We serve JFK, LaGuardia (LGA), Newark (EWR), and Teterboro (TEB). Pickup and drop-off at all terminals.
Do you track flights?
Yes. We monitor your flight and adjust pickup times for delays or early arrivals so your driver is there when you land.
What is your cancellation policy?
Cancellation policies vary by reservation. We recommend reviewing your booking confirmation. For questions, contact us at info@nycsprintervan.com or by phone.
How many passengers fit in the sprinter van?
It depends on the build. Most Executive and Limo Sprinters seat 14, and most Jet Sprinters seat 9. Standard Sprinters seat up to 14–15 depending on configuration, confirmed in your quote. Every booking on this site is a Mercedes Sprinter.
Do you serve areas outside Manhattan?
Yes. We serve all five boroughs, New Jersey, Westchester, Long Island (including the Hamptons), and the greater NYC metro area.
How much does a Sprinter van cost in NYC?
Rates start at $200 per hour with a 3-hour minimum, so most trips start at $600 for the whole group. Manhattan to the Hamptons starts at $600 (3-hour minimum); final price confirmed in your quote.
Is the price per person?
No. The rate is for the van, whether 7 or 14 people ride.
Are tolls and gratuity included?
Your final price is confirmed in your quote and can vary with taxes, tolls and availability. Driver gratuity is separate; 18-20% is customary.
Does the price change on busy nights?
Book early for holiday and event weeks: the rate starts at $200 per hour with a 3-hour minimum ($600), and your quote confirms the final price, which can vary with taxes, tolls and availability.
How long will the chauffeur wait at the airport?
Domestic arrivals include 30 minutes of free wait from wheels-down and international arrivals include 60. After that, wait time starts at $200 per hour in 15-minute steps.
Where does the chauffeur meet us at the airport?
At baggage claim with a name sign. At Teterboro, the chauffeur meets the party at the FBO.
What if we are late for an address pickup?
Address pickups include a 15-minute grace period from the booked time. Call (646) 846-1577 if you need longer.
Can I cancel a booking?
Yes. Cancel 24 hours or more before pickup at no charge. Inside 24 hours the 3-hour minimum ($600) may be billed. Airline-cancelled flights fall under the flight delay policy.
Do you provide child seats?
Yes. Rear-facing, forward-facing, and booster seats are free when requested at booking.
Can companies be invoiced?
Yes. Approved accounts can be invoiced on NET terms or monthly. Email info@nycsprintervan.com to set one up.
Can we make stops along the way?
Yes. Stops fit inside the booked hours. Trips with several stops should be booked as an hourly charter.
How far in advance should we book?
Twenty-four hours for most trips. Allow 48-72 hours for UN General Assembly week, the US Open, New York Fashion Week, and summer Fridays.